Title:  Microsoft Dynamics 365 Specialist

Do you want to join one of the largest organizations providing professional services in the market?

Then Deloitte is for you. Here, you will have the opportunity to enhance your career and strengthen your skills within our technology universe.

We are an international Tech Hub and are looking for the best Microsoft Dynamics 365 implementation specialists to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We are reinforcing our Customer area and are looking for experienced professionals who have a natural aptitude and enthusiasm for working in a team and in a multi-project environment. You can discover all the roles you will perform, according to your profile, to take a leap in your career!

Will you join us? We are waiting for you.

Your Day-to-Day and Responsibilities

• Customize and develop solutions in Dynamics 365 (entities, workflows, plug-ins, etc.).
• Participate in projects integrating Dynamics 365 with other systems (ERP, customer portals, insurance systems, etc.).
• Configure, administer, and optimize the Dynamics 365 Sales and Customer Service modules.
• Translate business and functional requirements into solutions on the platform.
• Customize entities, workflows, dashboards, and reports.
• Ensure integrations with other organizational systems.
• Provide support and resolve incidents related to Dynamics 365.
• Troubleshoot technical issues and implement optimizations.
• Integrate and actively participate in technology consulting projects, with potential for coordination and operational supervision of teams.
• Collaborate with multidisciplinary teams (analysts, data scientists, architects) on projects with nationally and internationally recognized clients.
• Manage daily relationships with technical and functional stakeholders, ensuring alignment of solutions with business requirements.
• Independently plan and execute assigned tasks, including development, documentation, testing, and optimization of data processes.

Are You the One We're Looking For?

Required Qualifications:

• Bachelor’s degree in Computer Engineering, Electrical and Computer Engineering, or related fields.
• Proven experience of at least 1 year in Dynamics 365 Sales, Customer Service, and/or Power Apps development projects.
• Knowledge of relevant modules such as Sales, Customer Service, Marketing, etc.
• Advanced experience in Dynamics CRM configuration and customization, including workflows, business rules, and custom entities (with .NET, C#, and JavaScript).
• Proficient in technical English, both written and spoken.
• Strong problem-solving skills, analytical thinking, and critical mindset.
• Good understanding of sales and customer service processes.
• Excellent communication skills, proactivity, and team spirit.
• Strong organization, planning skills, and a quality-oriented approach to projects.
• Availability for a hybrid work model.

Additional Assets (Valued But Not Required):

• Experience in Banking and/or Insurance sectors.
• Experience in integration projects with other systems.
• Knowledge of Azure and Dataverse.
• Microsoft certifications: Dynamics 365 Fundamentals, Dynamics 365 Functional Consultant Associate, and Power Platform.
• Knowledge of Power Platform (Power Automate, Power Apps, Power BI).

Develop a career tailored to you 

• In a diverse work environment that allows continuous development and learning.
• Through a personalized career development plan (skills/ technical and functional opportunities), tailored to your needs and objectives.
• Participating in national and international projects with significant impact, in this area of specialization.
• Unlimited access to the largest online learning platforms (LinkedIn Learning and Udemy).
• Opportunity for training and certifications in the latest technologies, particularly in Cloud technologies.

Experience a culture of unity 

• A culture of innovation and excellence that makes us leaders and trendsetters.
• A friendly environment of respect, trust, transparency, and informality.
• A lifelong network connecting you to the best knowledge alongside leaders and specialists.
• An opportunity to be part of our communities (Tech, innovation, sports, and other interests) and actively participate in social responsibility projects.

About Deloitte 

At Deloitte, you will never work alone. You will have the opportunity to be part of various transformation projects and to be part of a team that will inspire you and help you develop distinctive solutions in a dynamic and collaborative environment where you can give your best and benefit from our well-being and flexibility initiatives. We are more than 5,500 people in Portugal, of which more than 2,600 work in technological areas, from offices and Digital Studios in Lisbon, Porto, Braga, Viseu, Coimbra, and Faro, as well as technology hubs in Braga. Furthermore, our teams in Portugal have international projection, demonstrating our strong global leadership in low code/no code, telecommunications network engineering, organizational transformation technology platforms (ServiceNow and Apptio), and the financial services industry (Finastra, TIA, and Guidewire). If you are interested in exploring and developing your skills in any of these areas of technological solutions – software engineering, cloud, systems integration, data analytics & data science, cyber risk, telecommunications network engineering, UX design – and would like to work with technologies such as AWS, Google, Oracle, Salesforce, SAP, Mulesoft, Feedzai and SAS, among others, then you are in the right place!

Keywords: About Deloitte; Technology; Consultancy; Years of Experience

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