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Title:  ServiceNow Solution Consultant


Lisboa, PT Porto, PT


At Deloitte, we offer a professional experience that inspires talents like you to transform the world as we know it, to make it more human, efficient and technological. We are an international Tech Hub and we are looking for the best technology experts to join our community, to develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world.

Main Responsibilities:

  • Integrate and actively participate in technology consulting projects, with the possibility of coordination and operational supervision of teams;
  • Plan, execute and/or coordinate with autonomy the activities to be carried out in the elaboration of the diverse outputs in the scope of a project or project stream;
  • Responsibly manage the daily interactions with the client according to their scope of work;
  • Identify, assess and solve complex problems in their area of expertise, using a critical analysis
  • Translate business requirements into development requirements for high quality technical and scalable solutions, following best practices
  • Contribute to the knowledge communities of the ServiceNow Centre of Excellence;
  • Contribute to the design and development of project support documentation.

Key Characteristics Required:

  • BS/MS degree in Computer Engineering, Electrical and Computer Engineering and/or similar fields;
  • Years of experience: 1 to 5 years in development projects;
  • Spoken and written knowledge of the English language;
  • Knowledge of German or French spoken and written (valued);
  • Communication skills, interpersonal relationship, critical thinking and teamwork;
  • Availability to travel;
  • Advanced technical knowledge in JavaScript;
  • Advanced technical knowledge in AngularJS (valued);
  • Experience in the design, implementation and roll-out of information systems, preferably with ServiceNow (and/or similar solutions);
  • Knowledge and experience in specific ServiceNow modules (preferably ITSM/ITOM, HRSD and CSM);
  • Certification as ServiceNow CSA;
  • Certification as ServiceNow CIS (valued);
  • Standards for communication with other systems (JDBC, MID Server, REST / SOAP);
  • Basic certification in Microsoft Azure Az-900 (or equivalent AWS Cloud Practitioner) (valued);
  • Experience in project management using Agile and Scrum methodology.

What we offer:

  • Participation in national and international projects, with relevant dimension in this area of expertise;
  • Personalized career progression plan - functional and technical specialization opportunities;
  • Integration in multidisciplinary project teams with professionals of excellence in their various areas;
  • Individual development plan - technical and functional skills - appropriate to the current moment of your career, tailored to your needs and according to your goals.
  • Develop a career tailored to your needs:
  • In a challenging and diverse work context that allows for constant development and learning;
  • Through a personalized career development plan (skills/technical and functional opportunities), appropriate to the moment, your needs and goals;
  • By participating in national and international projects, with relevant size and impact on clients going through complex transformations in dynamic environments.

Live a culture of unity:

  • A culture of innovation and excellence that makes us leaders and forerunners of trends;
  • A psychologically safe environment of respect, trust, transparency, and informality
  • A network for life that makes you connected to the best knowledge, alongside leaders and experts;
  • An opportunity to be part of our communities (of Tech, sports and other interests) and to actively participate in social responsibility projects.

About Deloitte
At Deloitte you will never work alone. You will have the opportunity to integrate various transformation projects and be part of a team that will inspire and help you develop differentiated solutions, in a dynamic and collaborative environment, where you can give the best of yourself and benefit from our well-being and flexibility initiatives. We are more than 3000 people in Portugal, of which over 1000 work in technology areas, from two offices, two Digital Studios, in Lisbon and Porto, and three technology hubs in Viseu, Setúbal and Leiria.


Keywords: About Deloitte; Technology; Consulting.


Date:  Sep 23, 2022