Title:  ServiceNow - Technical Lead

Do you want to join one of the largest professional services organizations on the market?

Then Deloitte is for you. Here, you'll have the chance to boost your career and strengthen your skills in our technological universe.

We're an international Tech Hub and we're looking for the best experts in Service Now to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We're going to strengthen our Service Now area and we're looking for experienced professionals who have a natural aptitude for working as part of a team and in a multi-project environment. You can find out all the roles you'll be fulfilling, according to your profile, so you can take a leap forward in your career!

Will you join us? We're waiting for you.

Your day-to-day life and responsibilities:

• Integrate and actively participate in technological challenges with a focus on projects involving the improvement of operations through the ServiceNow Platform;
• Autonomously plan, execute and/or coordinate your activities, or those of more junior members, to produce the various outputs within the scope of a project or project stream, using an Agile approach;
• Manage daily interactions with the client responsibly and in accordance with their sphere of activity;
• Translating business requirements into development requirements for high quality technical and scalable solutions, following best practices;
• Contributing to knowledge sharing and training for more junior members of the team;
• Contributing to ServiceNow Center of Excellence knowledge communities;
• Contributing to the design and development of project support documentation;
• Intervening in technical support and interacting with teams for national and/or international clients.

Are you the person we're looking for?

• Higher education (Bachelor's, Master's or Integrated Master's) in the areas of Informatics, Electrical and Computer Science or similar experience in the area of Information Systems;
• Technical knowledge of JavaScript, Angular JS, HTML, CSS;
• Experience in standards for integration with other systems (e.g. JDBC, MID Server, REST / SOAP);
• Experience and mastery of project management using Agile and Scrum methodology;
• Autonomy, problem-solving skills and critical thinking;
• Communication skills, interpersonal skills, critical thinking and teamwork;
• Knowledge of spoken and written English (compulsory);
• More than 5 (five) years' experience in ServiceNow implementation and development projects;
• Experience in managing, designing, implementing and rolling out ServiceNow (4 or more different full-projects);
• Certification as a ServiceNow Certified System Administrator (preferred);
• Certification as a ServiceNow Certified Implementation Specialist in at least 2 of the following domains: ITSM, Discovery, SPM, HRSD, CSM, SAM, HAM (preferred);
• Certification as a ServiceNow Certified Technical Architect (preferred);
• Organization, planning and project quality orientation;
• Customer and results-oriented.

Develop a career tailored to your needs

• In a diverse working environment that allows for continuous development and learning;
• Through a personalized career development plan (technical and functional skills/opportunities), tailored to the moment, your needs and objectives;
• Participating in national and international projects with a relevant dimension and impact in this area of specialization;
• Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy);
• Opportunity for training and certification in the latest technologies, particularly Cloud technologies.

A culture of unity

• A culture of innovation and excellence that makes us leaders and trendsetters;
• A friendly atmosphere of respect, trust, transparency and informality;
• A network for life that connects you to the best knowledge alongside leaders and experts;
• An opportunity to be part of our communities (Tech, innovation, sports and other interests) and to actively participate in social responsibility projects.

About Deloitte

At Deloitte you will never work alone. You'll have the opportunity to join a variety of transformational projects and be part of a team that will inspire you and help you develop differentiating solutions, in a dynamic and collaborative environment, where you can give your best and benefit from our well-being and flexibility initiatives. There are more than 5,500 of us in Portugal, more than 2,600 of whom work in technology, from offices and Digital Studios in Lisbon, Porto, Braga, Viseu, Coimbra and Faro and from technology hubs in Braga. In addition, our teams in Portugal have an international profile, demonstrating our strong global leadership in low code/no code, telecommunications network engineering, technological platforms for organizational transformation (ServiceNow and Apptio) and the financial services industry (Finastra, TIA and Guidewire).

If you are interested in exploring and developing your skills in any of these areas in technological solutions - software engineering, cloud, systems integration, data analytics & data science, cyber risk, telecommunications network engineering, UX design - and would like to work with technologies such as AWS, Google, Oracle, Salesforce, SAP, Mulesoft, Feedzai and SAS, among others, then you are in the right place!

Find out more at www.deloitte.com/pt/careers.

Keywords: About Deloitte; Technology; Consulting; Years of Experience

#LI-HYBRID  #LI-CSG