Title:  Tech Lead ServiceNow

Do you want to join one of the largest professional services organizations on the market?

Then Deloitte is for you. Here, you'll have the chance to boost your career and strengthen your skills in our technological universe.

We're an international Tech Hub and we're looking for the best experts in ServiceNow to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We're going to strengthen our Service Now area and we're looking for experienced professionals who have a natural aptitude for working as part of a team and in a multi-project environment. You can find out all the roles you'll be fulfilling, according to your profile, so you can take a leap forward in your career!

Will you join us? We're waiting for you.

Your day-to-day life and responsibilities will consist of:

• Drive transformative initiatives across the company through the ServiceNow platform;
• Optimize ITSM processes and expand ServiceNow resources to non-IT areas;
• Manage and implement ServiceNow solutions;
• Collaborate effectively with cross-functional teams to identify ServiceNow implementation opportunities;
• Work closely with stakeholders from various business units to understand their requirements and translate them into ServiceNow solutions;
• Manage and guide teams to promote technical solutions with best practices, ensuring a valuable and effective transformation process;
• Expert guidance and advice on ServiceNow solutions adapted to customer and sector realities;
• Manage SLAs, KPIs, Incidents, Changes and Evolutions;
• Use collaborative project management tools and methodologies for comprehensive documentation and effective communication.

Are you the one we are looking for?

• Bachelor's/Master's degree in the areas of Computer Engineering, Electrical and Computer Engineering, Mathematics, Administration and/or related areas;
• Minimum 7 years of experience in IT service management projects;
• We value previous experience in a consultancy context;
• Experience in implementation, customization and integration using the ServiceNow platform and/or other ITSM solutions;
• Knowledge of the delivery life-cycle in IT transformation projects;
• We value previous experience in ITSM, Cloud, Low Code / No Code or CRM platforms will be valued;
• Knowledge of Agile and/or Waterfall methodology;
• Proficiency in spoken and written English (mandatory);
• We value mastery of another language (example: French);
• Good communication skills with different stakeholders and adaptation to different contexts;
• Ability for teamwork, leadership, collaboration and critical thinking.

Develop a career tailored to your needs

• In a diverse working environment that allows for continuous development and learning;
• Through a personalized career development plan (technical and functional skills/opportunities), tailored to the moment, your needs and objectives;
• Participating in national and international projects with a relevant dimension and impact in this area of specialization;
• Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy);
• Opportunity for training and certification in the latest technologies, particularly Cloud technologies.

A culture of unity

• A culture of innovation and excellence that makes us leaders and trendsetters;
• A friendly atmosphere of respect, trust, transparency and informality;
• A network for life that connects you to the best knowledge alongside leaders and experts;
• An opportunity to be part of our communities (Tech, innovation, sports and other interests) and to actively participate in social responsibility projects.

About Deloitte

At Deloitte you will never work alone. You'll have the opportunity to join a variety of transformational projects and be part of a team that will inspire you and help you develop differentiating solutions, in a dynamic and collaborative environment, where you can give your best and benefit from our well-being and flexibility initiatives. There are more than 5,500 of us in Portugal, more than 2,600 of whom work in technology, from offices and Digital Studios in Lisbon, Porto, Braga, Viseu, Coimbra and Faro and from technology hubs in Braga. In addition, our teams in Portugal have an international profile, demonstrating our strong global leadership in low code/no code, telecommunications network engineering, technological platforms for organizational transformation (ServiceNow and Apptio) and the financial services industry (Finastra, TIA and Guidewire).

If you are interested in exploring and developing your skills in any of these areas in technological solutions - software engineering, cloud, systems integration, data analytics & data science, cyber risk, telecommunications network engineering, UX design - and would like to work with technologies such as AWS, Google, Oracle, Salesforce, SAP, Mulesoft, Feedzai and SAS, among others, then you are in the right place!

Find out more at www.deloitte.com/pt/careers.

Keywords: About Deloitte; Consulting; Technology

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