Title:  Service Desk Specialist - Viseu

Do you want to join one of the largest organizations providing professional services in the market? Then Deloitte is for you!

We are strengthening our Internal IT area with a Service Desk profile, and we are looking for experienced professionals who are passionate about teamwork and supporting our internal technical support initiatives.

At Deloitte, we offer a professional experience that inspires talents like you to transform the world as we know it — making it more human, efficient, and technologically advanced. We are a diverse and talented community that empowers us to create value for our people, businesses, and society. We are seeking the best professionals to join us and contribute to our internal support projects.

You can discover all the roles you will perform, according to your profile, to take a leap in your career!

Will you join us? We are waiting for you.

Your Day-to-Day and Responsibilities:

• Perform daily Service Desk tasks;
• Provide on-site, remote, and telephone support to internal clients;
• Participate in the local implementation of Deloitte’s global projects;
• Collaborate with different IT teams (development, infrastructure, security, etc.);
• Possibility to provide support and mentorship to other team members.

Are You the One We're Looking For?

• Academic background in IT;
• 1 to 3 years of experience working in support teams or similar roles;
• Technical knowledge of Windows and Office environments;
• Strong troubleshooting skills within these environments;
• Knowledge of networks and systems (Active Directory, DNS, etc.) is valued;
• Microsoft training and certifications are considered an asset;
• Focus on internal client management and satisfaction;
• Autonomy, proactivity, commitment, and critical thinking;
• Strong communication and teamwork skills;
• Problem-solving ability, analytical mindset, and critical reasoning;
• Fluency in spoken and written English is mandatory;
• Availability to work on-site.

Develop a career tailored to you 

• In a diverse work environment that allows continuous development and learning.
• Through a personalized career development plan (skills/ technical and functional opportunities), tailored to your needs and objectives.
• Participating in national and international projects with significant impact, in this area of specialization.
• Unlimited access to the largest online learning platforms (LinkedIn Learning and Udemy).
• Opportunity for training and certifications in the latest technologies, particularly in Cloud technologies.

Experience a culture of unity 

• A culture of innovation and excellence that makes us leaders and trendsetters.
• A friendly environment of respect, trust, transparency, and informality.
• A lifelong network connecting you to the best knowledge alongside leaders and specialists.
• An opportunity to be part of our communities (Tech, innovation, sports, and other interests) and actively participate in social responsibility projects.

Sobre a área

O departamento de IT Interno da Deloitte é responsável pelo apoio ao Cliente Interno e pela coordenação de outros projetos internos dentro da Deloitte Global no âmbito da atuação desta área. As suas equipas são responsáveis pelo desenvolvimento aplicacional (Business Applications), apoio ao IT interno (Service Desk) e pela gestão e operação da infraestrutura técnica de suporte às aplicações e ao negócio (Infraestrutura e Operações) e pela segurança de IT (IT Security).

About Deloitte 

At Deloitte, you will never work alone. You will have the opportunity to be part of various transformation projects and to be part of a team that will inspire you and help you develop distinctive solutions in a dynamic and collaborative environment where you can give your best and benefit from our well-being and flexibility initiatives. We are more than 5,500 people in Portugal, of which more than 2,600 work in technological areas, from offices and Digital Studios in Lisbon, Porto, Braga, Viseu, Coimbra, and Faro, as well as technology hubs in Braga. Furthermore, our teams in Portugal have international projection, demonstrating our strong global leadership in low code/no code, telecommunications network engineering, organizational transformation technology platforms (ServiceNow and Apptio), and the financial services industry (Finastra, TIA, and Guidewire). If you are interested in exploring and developing your skills in any of these areas of technological solutions – software engineering, cloud, systems integration, data analytics & data science, cyber risk, telecommunications network engineering, UX design – and would like to work with technologies such as AWS, Google, Oracle, Salesforce, SAP, Mulesoft, Feedzai and SAS, among others, then you are in the right place!

Learn more at www.deloitte.com/pt/careers.

Keywords: About Deloitte; Technology; Consultancy; Years of Experience

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