Title:  Manager ServiceNow


Lisboa, PT


Is it time to challenge yourself to get out of your comfort zone by taking part in a major project? Come and work with us and boost your development even further!

Join a team where you will work with the best experts at Servicenow. As a manager of an Enterprise Experience team, you will have the opportunity to take our transformation projects to the next level, on a global scale, creating and delivering innovative solutions from Portugal to the world. We are looking for a highly qualified professional with a solid bases in IT service management (ITSM) and experience to drive transformative change across the enterprise through the ServiceNow platform.

Join our fast growing team and drive comprehensive, strategic change with a fundamental impact on shaping the future of our clients' businesses.

At Deloitte you'll never work alone, which is why we offer a career development plan with training tailored to your profile and professional goals. You'll have a professional experience that will inspire you, alongside other talents like you, to transform the world as we know it: to make it more human, efficient and technological. We are an international Tech Hub and we are looking for the best technology experts to join our centres of excellence and our community to develop unique and innovative solutions for the most varied and complex transformation projects.

All the ingredients are in place for you to embark on the enriching and challenging journey that is the Deloitte world?

Your day-to-day life and responsibilities will consist of:
•    Drive transformative initiatives across the company through the ServiceNow platform;
•    Optimize ITSM processes and expand ServiceNow resources to areas not related to IT;
•    Implement ServiceNow solutions;
•    Collaborate effectively with cross-functional teams to identify ServiceNow implementation opportunities;
•    Work closely with stakeholders from various business units to understand their requirements and translate them into ServiceNow solutions;
•    Guide teams to promote technical solutions with best practices, ensuring a valuable and effective transformation process;
•    Expert guidance and advice on ServiceNow solutions adapted to customer and sector realities;
•    Manage SLAs, KPIs, Incidents, Changes and Evolutions;
•    Use collaborative project management tools and methodologies to achieve comprehensive documentation and effective communication.

Are you the person we're looking for?
•    Bachelor's/Master's degree in the areas of IT Engineering, Electrical and Computer Engineering and/or similar;
•    Minimum of 7 to 8 years of experience in IT service management;
•    Previous experience in consultancy (valued);
•    Experience in implementation, customization and integration using the ServiceNow platform;
•    Experience in platforms such as ITSM, Cloud, Low Code / No Code or CRM will be valued;
•    Good teamwork, collaboration and communication skills;
•    Fluent in Portuguese and English (we value proficiency in a third language);
•    Availability to travel.


Develop a career that suits you
•    In a diverse working environment that allows for continuous development and learning
•    Through a personalised career development plan (technical and functional skills/opportunities), tailored to the moment, your needs and objectives
•    Participating in national and international projects with a relevant dimension and impact in this area of specialisation
•    Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy)
•    Opportunity for training and certifications in the latest technologies, particularly Cloud technologies.

A culture of unity
•    A culture of innovation and excellence that makes us leaders and trendsetters
•    A friendly atmosphere of respect, trust, transparency and informality
•    A network for life that connects you to the best knowledge alongside leaders and experts
•    An opportunity to be part of our communities (Tech, sports and other interests) and to actively participate in social responsibility projects.

About Deloitte
At Deloitte, you'll never work alone. You'll join the most varied and challenging projects and be part of our Global Solutions Centre, where you can collaborate seamlessly with other teams in the global Deloitte network. You'll always have someone by your side to inspire, help and challenge you to expand your horizons as you explore differentiating technological solutions. Here, in a dynamic, collaborative and human environment, you'll have the opportunity to develop the best version of yourself.
What's more, our teams in Portugal have international projection, which demonstrates our strong global leadership in various technological expertise. 
If you're interested in exploring and developing your skills and being part of teams that develop solutions in market-leading technologies, then you're in the right place!
There are more than 5,500 of us in Portugal, more than 2,600 of whom work in technology, from offices and Digital Studios in Lisbon, Porto, Viseu, Coimbra and Faro and from technology centres in Braga, Setúbal and Leiria.


Keywords: About Deloitte; Consulting; Technology


Date:  Jul 2, 2024